Welcome to online Advance Internal Case Development Retail AID Program
Time and again, companies are faced with one of the biggest decisions they will have to make, one that can impact the company negatively, if not handled correctly. The wrong move can affect a company’s reputation, employee morale, and in some situations, company sales. The decision I am referring to is: How to Handle Dishonest Employees.
How to Handle Dishonest Employees
It’s easy to say, “Just fire them!” However, the reality is, you better be sure they are dishonest before you even talk to them or make recommendations to management they be fired. Have you dotted all your i’s and crossed your t’s before you accuse them? Here are just a few questions to ask about the situation:
- Did someone just tell you they were dishonest, or is there proof?
- When and how should you talk to them?
- What if the accused person is coming back from a Workers Compensation claim?
- What if the person is a female who is pregnant?
- Would you talk to a female alone if you are a male?
- If you use a witness when you talk to an employee, will the witness be male or female?
- What if the person is 16 years old and has a work permit?
- What if the person is a male between the ages of 18 and 21? Do you use a witness and, if so, will the witness be male or female, or does it even matter?
By now you are saying, “WOW! These are things we as a company, never even thought about.” Or, if you have thought about them, you are thinking, “Are we making the right decisions?” Or are you just reluctant to do the interview because of the fear of the unknown? You may even be questioning yourself and company policies by asking, “Have we made the right decisions in the past?”
Interviews are not to be taken lightly. It could be the easiest case, one for which evidence is on video, and you can still fail to get the admission
and have the worse confrontation, even if you show the tape. Why? Because you have not built a level of respect, trust, and comfort. Respect is not given;
it is earned. So how do you earn respect in the first forty minutes of an interview (sometimes less)? How do you get targets to trust you when they know they
have been involved in a company loss? Most importantly, how do you make people feel comfortable enough to tell you they have been involved in a company loss?
Remember, in most cases, you are meeting with targets you may be talking to for the first time.
In my thirty years of experience conducting Dishonest Employee Interviews and Investigations, I have developed some key principles that will aid you in
successfully obtaining admissions from dishonest employees.
Advance Internal Case Development course also known as the Retail
AID program can be used to enhance and sharpen your skills on interviewing diverse types of employees in the retail environment. The program is designed for
those interviewers who are ready to take their talent to the next level. This program is beneficial for CFIs to give them a different prospective and outlook
on interviewing while obtaining eight (8) hours of continuing education approved by the International Association of Interviewers (IAI). For those
interviewers who have not reached the designation of a CFI, this program will give you the structure in interviewing to build your confidence and
eliminate denials while improving case resolution.